This session focuses on how mortgage lenders are evaluating the business impact of their technology investments amid tighter budgets and ongoing market volatility. Panelists will examine the tools and KPIs that matter most—such as cost per loan, pull-through rate, cycle time reduction, and staff efficiency—and how to build an internal framework for measuring ROI over time. The discussion will help attendees understand which data sources are most reliable, how to align ROI analysis with strategic goals, and how to avoid common pitfalls when evaluating vendor promises versus actual performance.
